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Terms and Conditions

The Online Store www.meditrendy.eu respects consumer rights. A consumer cannot waive the rights granted to them under the Consumer Rights Act. Contract provisions that are less favorable to the consumer than the provisions of the Consumer Rights Act are null and void, and the provisions of the Consumer Rights Act shall apply instead. Therefore, the provisions of these Terms and Conditions do not aim to exclude or limit any of the consumer’s rights under mandatory provisions of law. Any potential doubts should be interpreted in favor of the consumer. In the event of any inconsistency between these Terms and Conditions and such legal provisions, the latter shall prevail and apply.

The full translated content includes detailed sections on: General Provisions, Electronic Services, Terms of Sale, Payment Methods, Delivery Terms, Product Complaints, Alternative Dispute Resolution, Right of Withdrawal, Business Client Provisions, Final Clauses, and the Model Withdrawal Form. Each section has been adapted to maintain clarity and legal compliance for international e-commerce.

1. GENERAL PROVISIONS

1.1. The Online Store available at www.meditrendy.pl is operated by MARCIN KRYST, conducting business under the name MEDITRENDY MARCIN KRYST, registered in the Central Register and Information on Economic Activity of the Republic of Poland, maintained by the minister responsible for economic affairs. Business address and address for correspondence: ul. Wręczycka 47/49, 42-202 Częstochowa, Poland. Tax Identification Number (NIP): 9491520451. National Business Registry Number (REGON): 241641465. Email: [email protected]. Phone: (+48) 690-240-661.

1.2. These Terms and Conditions apply to both consumers and business clients using the Online Store, unless a specific clause clearly indicates otherwise (for example, when a rule applies only to consumers or only to businesses).

1.3. The controller of personal data processed within the Online Store in relation to the implementation of these Terms and Conditions is the Seller. Personal data is processed in accordance with the purposes, scope, legal basis and rules outlined in the Store’s Privacy Policy, which is available on the website. The Privacy Policy explains how data is processed, including the legal grounds, purposes, data subject rights, as well as information about cookies and analytical tools used in the Online Store. Using the Online Store – including making purchases – is voluntary. Likewise, providing personal data by the User or Customer is voluntary, unless specific exceptions are outlined in the Privacy Policy (e.g. for entering into a contract or meeting legal obligations of the Seller).

1.4. Definitions:

- Business Day: any day from Monday to Friday, excluding public holidays.

- Registration Form: the form available in the Online Store that allows a User to create an Account.

- Order Form: an Electronic Service, an interactive form in the Online Store enabling the Customer to place an Order, especially by adding Products to the cart and defining sales terms, such as delivery and payment method.

- Customer: (1) a natural person with full or, in certain cases, limited legal capacity; (2) a legal person; or (3) an organisational unit without legal personality, which is granted legal capacity by law – who has entered into or intends to enter into a Sales Contract with the Seller.

- Civil Code: the Polish Civil Code of 23 April 1964 (Journal of Laws 1964 No. 16, item 93, as amended).

- Account: an Electronic Service marked with an individual name (login) and password set by the User, where their data and order history are stored in the Store’s IT system.

- Newsletter: an Electronic Service provided by email, enabling Users to receive regular marketing content about products, news, and special offers in the Store.

- Product: a movable item available in the Online Store that is the subject of the Sales Contract between the Customer and the Seller.

- Terms and Conditions: this document, which sets out the rules for using the Online Store.

- Online Store: the e-commerce platform operated by the Service Provider, available at www.meditrendy.pl.

- Seller / Service Provider: MARCIN KRYST, conducting business under the name MEDITRENDY MARCIN KRYST, as described in point 1.1.

- Sales Contract: a contract for the sale of a Product concluded between the Customer and the Seller via the Online Store.

- Electronic Service: a service provided electronically by the Service Provider to the User through the Online Store.

- User: (1) a natural person with full or limited legal capacity; (2) a legal person; or (3) an organisational unit without legal personality with legal capacity under the law – who uses or intends to use an Electronic Service.

- Consumer Rights Act / Act: the Act of 30 May 2014 on Consumer Rights (Journal of Laws 2014, item 827, as amended).

- Order: a declaration of intent by the Customer, made using the Order Form, aimed at concluding a Sales Contract with the Seller.

2. ELECTRONIC SERVICES IN THE ONLINE STORE

2.1. The Online Store provides the following Electronic Services: Account, Order Form, and Newsletter.

2.1.1. Account – Creating an Account requires the User to complete two steps: (1) fill in the Registration Form, and (2) click the 'Register' button. The Registration Form requires the User to provide an email address and a password.

2.1.1.1. The Account service is provided free of charge for an indefinite period. The User may delete their Account at any time without giving a reason by sending a relevant request to the Service Provider, either via email to [email protected] or in writing to ul. Wręczycka 47/49, 42-202 Częstochowa.

2.1.2. Order Form – The Order Form becomes active when the Customer adds their first Product to the online cart. The Order is placed after two steps: (1) filling in the Order Form and (2) clicking the 'Buy and Pay' button. Until then, the Customer may modify their data. The Order Form requires the Customer to provide: full name/company name, address (street, house/apartment number, postcode, city, country), email, phone number, and order details such as Product(s), quantity, delivery and payment method. Non-consumer Customers must also provide their company name and VAT ID.

2.1.2.1. The Order Form is provided free of charge and is a one-time service, ending upon order submission or earlier abandonment of the process.

2.1.3. Newsletter – Subscribing to the Newsletter requires the User to provide their full name and email address in the 'Newsletter' section and click 'Subscribe'. Users can also subscribe during Account registration by checking the relevant box. Subscription takes effect upon Account creation.

2.1.3.1. The Newsletter is provided free of charge for an indefinite period. The User may unsubscribe at any time without providing a reason by sending a request to [email protected] or in writing to ul. Wręczycka 47/49, 42-202 Częstochowa.

2.2. Technical requirements for using the Online Store include: (1) a device with Internet access, (2) email access, (3) a web browser such as Firefox 17+, Internet Explorer 10+, Opera 12+, Chrome 23+, Safari 5+, Microsoft Edge 25+, (4) screen resolution of at least 1024x768, and (5) enabled cookies and JavaScript.

2.3. Users must use the Online Store lawfully and respectfully, especially regarding personal rights, intellectual property, and data accuracy. Unlawful content is prohibited.

2.4. Complaints regarding Electronic Services may be submitted to: (1) ul. Wręczycka 47/49, 42-202 Częstochowa, or (2) [email protected]. It is recommended to include: (1) issue details and date, (2) user expectations, and (3) contact details. These are optional but can speed up the complaint resolution process. The Service Provider will respond within 14 calendar days.

3. TERMS OF CONCLUDING A SALES CONTRACT

3.1. The Sales Contract between the Customer and the Seller is concluded after the Customer places an Order using the Order Form on the Online Store website, as described in Section 2.1.2.

3.2. Product prices listed on the Online Store website are in Polish zloty (PLN) and include applicable taxes. The Customer is informed of the total price, including taxes and any applicable delivery charges or additional costs, during the ordering process—specifically before confirming the intention to enter into a Sales Contract.

3.2.1. If Products are subject to discounts or promotions, these offers generally cannot be combined unless explicitly stated. This applies to both online promotions and those available in physical retail stores.

3.3. The procedure for concluding a Sales Contract through the Order Form:

3.3.1. The Sales Contract is concluded once the Customer submits an Order using the Order Form, following the steps described in Section 2.1.2.

3.3.2. Once the Order has been submitted, the Seller immediately confirms receipt and simultaneously accepts the Order for fulfillment. The confirmation and acceptance are sent via email to the address provided by the Customer when placing the Order. This message includes a statement from the Seller confirming receipt and acceptance of the Order and formalizes the conclusion of the Sales Contract. The contract is considered concluded once the Customer receives this confirmation email.

3.4. The contents of the concluded Sales Contract are secured and made available to the Customer by: (1) providing these Terms and Conditions on the Online Store website, and (2) sending the confirmation email as described in point 3.3.2. The contract is also stored securely in the Seller’s internal system.

3.5. All product listings on the www.meditrendy.pl website are for informational purposes only and do not constitute a binding offer as defined in Article 66 §1 of the Polish Civil Code. A binding contract is only concluded once the Order status is updated to 'Accepted for Fulfillment' or 'Awaiting Delivery'.

4. PAYMENT METHODS AND DEADLINES FOR THE PRODUCT

4.1. The Seller provides the following payment methods for Sales Contracts:

4.1.1. Cash on delivery upon receipt of the shipment.

4.1.2. Cash payment upon personal collection.

4.1.3. Bank transfer to the Seller’s account.

4.1.4. Electronic payments and credit/debit card payments via the Przelewy24 service, which supports:

  • Visa
  • Visa Electron
  • MasterCard
  • MasterCard Electronic
  • Maestro

4.1.4.1. Transactions via electronic payments or card payments are processed through Przelewy24, a service operated by:

PayPro S.A. (PayPro), with its registered office in Poznań, ul. Pastelowa 8 (60-198), registered in the National Court Register under number KRS 0000347935, NIP 7792369887, with share capital of PLN 5,476,300.00, fully paid up. Registered as a national payment institution by the Polish Financial Supervision Authority under number UKNF IP24/2014.

4.2. Payment deadlines:

4.2.1. If the Customer chooses bank transfer, electronic payment, or card payment, payment must be made within 4 calendar days of concluding the Sales Contract.

4.2.2. If the Customer chooses cash on delivery or cash payment upon personal collection, payment must be made upon receipt of the shipment or at the time of collection.

5. DELIVERY COST, METHODS, AND TIMEFRAMES

5.1. Product delivery is available within the territory of the Republic of Poland.

5.2. Delivery is subject to a fee unless the Sales Contract states otherwise. Delivery costs (including transportation, shipping, and postal fees) are specified on the Online Store’s website under the delivery information tab and are shown during the ordering process, including at the time of contract conclusion.

5.3. Personal collection of Products by the Customer is free of charge.

5.4. The Seller offers the following delivery or collection methods:

5.4.1. Postal delivery.

5.4.2. Courier delivery, including cash-on-delivery option.

5.4.3. Personal collection at: ul. Wręczycka 47/49, 42-202 Częstochowa – on Business Days from 08:00 to 18:00 and on Saturdays (excluding holidays) from 09:00 to 14:00.

5.5. The delivery timeframe is up to 15 Business Days, unless a shorter period is indicated in the Product description or during the ordering process. For Orders containing multiple Products with different delivery times, the longest time applies, but it must not exceed 15 Business Days.

The delivery timeframe begins:

5.5.1. For payments made by transfer, electronic payment, or card – from the date the Seller’s account is credited.

5.5.2. For cash-on-delivery – from the date the Sales Contract is concluded.

5.6. For personal collection, the Product will be ready for pickup within 14 Business Days unless a shorter period is stated in the Product description or during ordering. For multiple Products with different pickup readiness times, the latest date applies but must not exceed 14 Business Days. The Seller will notify the Customer when the Product is ready.

The pickup readiness timeframe begins:

5.6.1. For payments made by transfer, electronic payment, or card – from the date the Seller’s account is credited.

5.6.2. For cash payment upon personal collection – from the date the Sales Contract is concluded.

6. PRODUCT COMPLAINTS

6.1. The Seller is liable to the Customer if the sold Product has a physical or legal defect, in accordance with generally applicable Polish law, particularly Articles 556–576 of the Civil Code.

6.2. The Seller is obliged to deliver Products free from defects. Detailed information about the Seller’s liability and Customer rights regarding defective Products is available on the Online Store under the 'Complaints' information section.

6.3. A complaint may be submitted by the Customer, for example:

6.3.1. In writing to: ul. Wręczycka 47/49, 42-202 Częstochowa, Poland;

6.3.2. By email to: [email protected]

6.4. It is recommended that the Customer includes the following in the complaint description: (1) information and circumstances regarding the defect, including the type and date of its occurrence; (2) a request for how to bring the Product into conformity with the contract, a price reduction request, or a statement of withdrawal from the contract; and (3) contact information. These recommendations aim to facilitate and expedite complaint handling but are not mandatory and do not affect the validity of complaints submitted without them.

6.5. The Seller shall respond to the Customer's complaint promptly, no later than 14 calendar days after it is submitted. If the Customer requests a replacement or defect removal, or submits a price reduction statement specifying the amount, and the Seller fails to respond within 14 days, the request is deemed accepted.

6.6. A Customer exercising their warranty rights must return the defective Product at the Seller’s expense to: ul. Wręczycka 47/49, 42-202 Częstochowa. Consumers do not bear return costs. However, for non-consumer Customers, the cost of return is their responsibility. If returning the Product is unduly difficult due to its nature or installation, the Customer must make it available at the place where it is located.

7. OUT-OF-COURT COMPLAINT AND REDRESS PROCEDURES

7.1. Detailed information about the Customer’s ability to use out-of-court complaint and redress procedures, as well as how to access them, is available on the website of the Office of Competition and Consumer Protection (UOKiK): https://uokik.gov.pl/pozasadowe_rozwiazywanie_sporow_konsumenckich.php

7.2. A contact point also operates at the President of UOKiK, reachable by phone at +48 22 55 60 333, email at [email protected], or by mail at Pl. Powstańców Warszawy 1, Warsaw. The point provides assistance to consumers regarding out-of-court dispute resolution.

7.3. Consumers may, for example, use the following out-of-court dispute resolution methods:

7.3.1. Submit a motion to a permanent consumer arbitration court (more info at: http://www.spsk.wiih.org.pl/);

7.3.2. Submit a request for dispute resolution to a regional inspector of the Trade Inspection (information available at the office competent for the Seller’s business location);

7.3.3. Use assistance from a municipal or district consumer ombudsman or a relevant consumer protection organization (e.g. Consumer Federation, Polish Consumers Association). Free advice is also available by email at [email protected] or by phone at 801 440 220 (available on business days between 8:00–18:00, call charged at operator’s standard rates).

7.4. The EU-wide Online Dispute Resolution (ODR) platform for consumers and traders is available at: http://ec.europa.eu/consumers/odr. The ODR platform provides a multilingual, interactive website where consumers and businesses can resolve disputes related to online sales or service contracts without going to court. More details are available on the platform or at the UOKiK website: https://uokik.gov.pl/spory_konsumenckie_faq_platforma_odr.php

8. RIGHT OF WITHDRAWAL FROM THE CONTRACT

8.1. A consumer who has concluded a distance contract may withdraw from it within 14 calendar days without giving any reason and without incurring costs, except for the costs outlined in point 8.8. Sending a withdrawal notice before the deadline is sufficient to meet the deadline. The notice may be submitted:

8.1.1. In writing to: ul. Wręczycka 47/49, 42-202 Częstochowa, Poland;

8.1.2. By email to: [email protected]

8.2. A model withdrawal form is provided in Annex 2 to the Consumer Rights Act and is also available in Section 11 of these Terms and on the Store’s website. Use of the form is optional.

8.3. The withdrawal period begins:

8.3.1. For contracts under which the Seller delivers a Product – from the date the consumer or a third party (not the carrier) takes possession of the Product. For multiple Products delivered separately, in parts or over time, the date is based on the last item or part received.

8.3.2. For all other contracts – from the date of conclusion of the contract.

8.4. Upon withdrawal, the contract is deemed not concluded.

8.5. The Seller will refund all payments received from the consumer, including delivery costs (excluding additional costs for non-standard delivery), without undue delay and no later than 14 calendar days from receiving the withdrawal notice. Refunds will be made using the same payment method unless the consumer agrees otherwise and incurs no cost. The Seller may withhold the refund until the Product is returned or proof of return is provided.

8.6. The consumer must return the Product within 14 calendar days from the withdrawal date to: ul. Wręczycka 47/49, 42-202 Częstochowa, unless the Seller agrees to collect it. This deadline is met if the item is sent before it expires.

8.7. The consumer is liable for any diminished value of the Product resulting from use beyond what is necessary to establish its nature, characteristics, and functioning.

8.8. Possible costs the consumer may incur when withdrawing:

8.8.1. If the consumer chose a delivery method more expensive than the cheapest standard delivery offered, the Seller is not required to refund the additional cost.

8.8.2. The consumer bears the direct cost of returning the Product.

8.8.3. If the service started – at the consumer’s request – before the withdrawal period expired, the consumer pays for the portion of services provided. This amount is calculated proportionally to the extent of service performed and based on the agreed total price.

8.9. The right of withdrawal does not apply to contracts for:

- services fully performed with the consumer’s express consent and acknowledgment of the loss of the right of withdrawal after full performance;

- goods or services whose price depends on fluctuations in the financial market beyond the Seller’s control;

- custom-made Products tailored to the consumer’s specifications or clearly personalized;

- perishable goods or items with a short shelf life;

- sealed goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery;

- items that, after delivery, are inseparably mixed with other items;

- alcoholic beverages whose price was agreed at the time of the Sales Contract and delivery is after 30 days, subject to market fluctuations beyond the Seller’s control;

- urgent repair or maintenance services requested by the consumer, excluding additional services or spare parts provided beyond the consumer’s request;

- sealed audio or video recordings or software that were unsealed after delivery;

- newspapers, periodicals, or magazines (except subscription contracts);

- contracts concluded via public auction;

- accommodation, transport of goods, car rental, catering, or leisure services with a specified date or period of performance;

- digital content not supplied on a tangible medium, if performance began with the consumer’s prior express consent before the withdrawal period expired and acknowledgment of the loss of the right of withdrawal.

9. PROVISIONS CONCERNING ENTREPRENEURS

9.1. This section of the Terms and Conditions applies only to Customers and Users who are not consumers.

9.2. The Seller reserves the right to withdraw from a Sales Contract concluded with a non-consumer Customer within 14 calendar days of its conclusion. Such withdrawal may be made without stating a reason and does not entitle the non-consumer Customer to any claims against the Seller.

9.3. The Seller may limit available payment methods for non-consumer Customers, including requiring full or partial prepayment, regardless of the payment method chosen or the conclusion of the Sales Contract.

9.4. The risk of accidental loss or damage to the Product passes to the non-consumer Customer when the Product is handed over to the carrier. The Seller is not liable for any loss, damage, or delay during transport once the Product is handed to the carrier.

9.5. Upon receiving a shipment, non-consumer Customers are obliged to inspect it in accordance with procedures customary for such deliveries. If any damage or shortage is discovered, the Customer must take all necessary steps to establish the carrier’s liability.

9.6. In accordance with Article 558 §1 of the Civil Code, the Seller’s liability under the warranty for Products towards non-consumer Customers is excluded.

9.7. For Electronic Services, the Service Provider may terminate the contract with a non-consumer User with immediate effect and without justification by notifying the User accordingly.

9.8. The Seller’s/Service Provider’s liability to a non-consumer Customer/User, regardless of the legal basis, is limited—both for single and aggregate claims—to the amount paid under the Sales Contract, but not exceeding PLN 1,000. The Seller is liable only for typical damages foreseeable at the time of contract conclusion and is not liable for lost profits.

9.9. Any disputes arising between the Seller/Service Provider and a non-consumer Customer/User shall be subject to the jurisdiction of the court having authority over the Seller’s/Service Provider’s registered office.

10. FINAL PROVISIONS

10.1. Contracts concluded through the Online Store are made in the Polish language.

10.2. Amendments to the Terms and Conditions:

10.2.1. The Service Provider reserves the right to amend the Terms and Conditions for important reasons, such as changes in law or in payment and delivery methods, to the extent that these changes affect the implementation of these Terms.

10.2.2. For ongoing contracts (e.g. for Electronic Services such as Account), the amended Terms and Conditions are binding if the User is duly notified and does not terminate the contract within 14 calendar days from the notification date. If the amendment introduces any new fees or increases current ones, the consumer has the right to withdraw from the contract.

10.2.3. For one-time contracts (e.g. Sales Contracts), changes to the Terms and Conditions will not affect any rights acquired by Users/Customers before the amendments take effect. This includes orders placed or fulfilled before the changes are implemented.

10.3. For matters not covered by these Terms and Conditions, applicable Polish law shall apply, particularly:

- The Civil Code;

- The Act on Electronic Service Provision of 18 July 2002 (Journal of Laws 2002 No. 144, item 1204, as amended);

- For Sales Contracts concluded before 25 December 2014 with consumers: the Act on the Protection of Certain Consumer Rights and on Liability for Damage Caused by Dangerous Products of 2 March 2000, and the Act on Specific Terms and Conditions of Consumer Sales and Amendments to the Civil Code of 27 July 2002;

- For Sales Contracts concluded from 25 December 2014 with consumers: the Consumer Rights Act of 30 May 2014 (Journal of Laws 2014 item 827, as amended);

- And other relevant applicable laws.

11. MODEL WITHDRAWAL FORM

This form should be completed and returned only if you wish to withdraw from the contract.

— To: MEDITRENDY MARCIN KRYST, ul. Wręczycka 47/49, 42-202 Częstochowa, Poland

Email: [email protected]

— I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the supply of the following service (*):

......................................................................................................................

— Ordered on (*)/received on (*): ................................................................

— Name of consumer(s): ............................................................................

— Address of consumer(s): ..........................................................................

— Signature of consumer(s) (only if this form is notified on paper): ....................................

— Date: .............................................................................................................

(*) Delete as appropriate.